Privacy Policy

Aviso Integral Pty Ltd trading as Aviso Integral Insurance Services Privacy Policy

We, Aviso Integral Pty Ltd (ABN 67 007 323 622), are committed to protecting your privacy and confidentiality in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and to the extent applicable, the EU General Data Protection Regulations.  It is one of our prime concerns that any personal or sensitive information you provide to us is not used for any other purpose than that intended and expected by you.  This Privacy Policy describes our current policies and practices in relation to the collection, handling use and disclosure of personal information.

We are committed to protecting your privacy.
Some of the information that we obtain from you may be ‘personal information’. Personal information is any information that could identify you, or could be used to identify you.

Kinds of personal information that we collect
The kinds of personal information that we may collect from you include: your name, email address, contact details, age, and any other information about your personal affairs.

 
How we collect, store and protect your personal information
We collect your personal information by lawful and fair means where reasonably necessary for, or directly related to our services this may include information relevant to providing and administrating our financial products and services.

 
We store your personal information we collect from you initially in a working file, which when completed is electronically imaged and stored, after which any paper is destroyed in our onsite shredder. In some cases, your file is archived and sent to an external data storage provider for a period of time. We only use storage providers located in Australia who are also regulated by the Privacy Act.

We ensure that your information is safe by protecting it from unauthorised access, modification and disclosure. We maintain physical security over our paper and electronic data and premises, by using locks and security systems. We also maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to computer systems where your information is stored. We ensure your information is safe by following the usual security procedures expected by our clients and in accordance with the Office of Australian Information Commissioner (OAIC) guidelines.

Why we need to collect your personal information
We need to collect your personal information so that we can properly advise you about and assist you with, your insurance needs.

How we use and disclose your personal information
We provide your information to insurance companies and agents that provide insurance quotes and offer insurance terms to you. Your information may also be provided to the companies that deal with your insurance claim such as loss assessors and claims administrators. We also provide your information to the suppliers of our policy administration and broking systems that help us to provide our products and services to you. We do not trade, rent, or sell your information.

Information sent overseas
Your information may be given to an overseas:
· Insurer (e.g. Lloyd’s of London) if we are seeking insurance terms from an overseas insurer;
· Administrative service provider; or
· Reinsurer.

We will inform you of where the insurer, administrative service provider and/or reinsurer is located, if it is possible to do so at the time of advising you.

How you can access or correct your personal information
You can access your personal information, or seek a correction to it by writing to the Privacy Officer, C/- PO Box 3777, South Brisbane BC Qld 4101.
We do not charge for receiving a request for access to personal information or for complying with a correction request. We do however reserve the right to charge you for all reasonable costs and outgoings specifically incurred in meeting your request for information.

Your duty of disclosure
If you do not provide us with complete and accurate information, we cannot properly advise you, seek insurance terms for you, or assist with claims and you could breach your duty of disclosure.

Further information
For more information about how to access the personal information we hold about you, how to have the information corrected and how to complain if you think we have breached the privacy laws, ask us for a copy of our Privacy Policy or visit our website.