We've rebranded our business and changed our name to Aviso Integral.
From Thursday, 9th May 2024 your services will be provided under a new entity: Aviso Integral Insurance Services.
This change brings with it exciting new opportunities to both our people and to you, our customers.
Why did we change?
Scale provides more opportunities to innovate and develop and in an evolving marketplace, it is important for us to stay ahead of the game by investing in our capability and development of market leading practices.
To help unlock this potential we have recently joined forces with Aviso Integral and going forward, our activities will occur under the new entity.
Visit the Aviso Integral website:
What has changed?
- Logo & Name
- Website & Social Media
- Documentation & FSG
- Email Addresses
You will notice our existing logo will be replaced by our new Aviso Integral logo on all new documentation from 9th May 2024. After that date, any new financial services will be provided under a different Australian Financial Services License No. 239911 through Aviso Integral and in accordance with the Aviso Integral – Financial Services Guide (FSG). You have now landed on our new website as Aviso Integral, we welcome you to save the URL: https://avisointegral.com.au/
What has not changed?
There will be no changes to your existing insurance policies.
Important Information
If you wish to contact Minerva Insurance Strategies about any services provided to you prior to 9th May 2024 (including complaints), please see below for details of Minerva Insurance Strategies.
Minerva Insurance Strategies –Company & Contact Details:
Tesco Solutions Pty Ltd T/as Minerva Insurance Strategies
ABN 85 095 791 638
Authorised Representatives of Resilium Insurance Broking Pty Ltd ABN 92 169 975 973 AFSL No. 460382
7 Bromfield Street
COLAC VIC 3250
Phone: (03) 5231 5411
Please note, we will still be able to receive emails sent to our existing address in the short term.
If you wish to obtain a copy of the previous Minerva Insurance Strategies – Financial Services Guide (FSG), please contact us on 03 5231 3088.
FAQs
No. Everything remains the same for you and your current insurances.
Your existing individual broker will remain the same as before, if there are any changes of appointed brokers in the future you will be notified.
From the 9th May 2024, your services are provided under O’Donohue Nominees Pty Ltd trading as Aviso Integral Insurance Services – ABN 28 005 729 831, under a different AFSL 239911.
No. All existing policies arranged by Tesco Solutions Pty Ltd T/as Minerva Insurance Strategies and using the old logo will still be valid and effective.
If you wish to make a complaint about any services provided to you by Minerva Insurance Strategies prior to 9th May 2024, contact us at:
7 Bromfield Street
COLAC VIC 3250
Phone: (03) 5231 5411
Or by Aviso Integral Insurance Services after 9th of May 2024, contact us at:
If your complaint is not satisfactorily resolved within seven (7) days, please contact us in writing via email info@avisointegral.com.au or on 03 5231 3088.
Aviso Integral is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved by us to your satisfaction, you have the right to refer the matter to AFCA.
AFCA can be contacted at: Postal Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001
Ph: 1800 931 678
Fax: 03 9613 6399
Email: info@afca.org.au
Website: www.afca.org.au
Tesco Solutions Pty Ltd T/as Minerva Insurance Strategies
ABN 85 095 791 638
Authorised Representatives of Resilium Insurance Broking Pty Ltd ABN 92 169 975 973 AFSL No. 460382
7 Bromfield Street
COLAC VIC 3250
Phone: (03) 5231 5411
Please note, we will still be able to receive emails sent to our existing address in the short term.
Please contact your nearest Aviso Integral office or your broker anytime and we will assist.
You can also find more information about Aviso Integral on the website.
Visit the Aviso Integral website at: https://avisointegral.com.au/